Terms of Service | Upper Cervical Health Centers

Last Updated: February 2025

Acceptance of Terms

By accessing or using the website, services, or facilities of Troyer Specific Chiropractic, Inc., doing business as Upper Cervical Health Centers ("we," "us," "our," or the "Practice"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and the Practice regarding your use of our website and services.

Age Restriction (18+)

You must be at least 18 years old to use our website and services, including opting in to receive SMS/text messages.

By using our website or scheduling services, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into these Terms
  • If you are scheduling services for a minor, you are the parent or legal guardian of that minor
  • All information you provide is accurate and truthful

Description of Services

Upper Cervical Health Centers provides chiropractic care services, including but not limited to:

  • Upper cervical chiropractic adjustments
  • Spinal examinations and assessments
  • Neurological scans and imaging
  • X-ray services
  • Care plan development and recommendations
  • Health consultations

Our services are provided by licensed healthcare professionals and are intended to complement, not replace, medical care from your primary care physician.

Description of SMS Use Cases

By providing your mobile phone number on our website forms or in person, you consent to receive SMS/text messages from Troyer Specific Chiropractic, Inc. (doing business as Upper Cervical Health Centers).

We may send you text messages for the following purposes:

  • Appointment reminders and confirmations
  • Appointment rescheduling and cancellation notices
  • Follow-up care instructions and wellness tips
  • Promotional messages and special offers
  • Practice updates and announcements
  • Billing and payment reminders
  • Patient satisfaction surveys

Opt-In Consent

By submitting your mobile phone number through our website, in-office forms, or by texting a keyword to our number, you are providing express written consent to receive text messages from us. This consent is not required as a condition of purchasing any goods or services.

Message Frequency

Message frequency varies based on your appointment schedule, care plan, and your interactions with our practice. You may receive multiple messages per week during active treatment periods.

Opt-Out Instructions

To stop receiving text messages, reply STOP to any message at any time.

After opting out, you will receive a single confirmation message. You will no longer receive text messages from us unless you opt back in. Please note that opting out may affect our ability to send you important appointment reminders.

Reply HELP to any message for assistance or contact our office directly at (319) 271-6247.

Message and Data Rate Disclosure

Message and data rates may apply. Your mobile carrier's standard messaging rates will apply to messages sent to and from our practice. Please contact your carrier for pricing details.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network conditions and policies. We are not responsible for messages that fail to deliver due to carrier issues, invalid phone numbers, or phone settings.

Our SMS service is compatible with most major U.S. carriers. If you change your phone number or carrier, please update your contact information with our office.

Customer Support Contact

For questions about these Terms, our services, or our SMS communications, please contact us:

Troyer Specific Chiropractic, Inc.
d/b/a Upper Cervical Health Centers

Address: 6912 University Ave Ste 4, Cedar Falls, IA 50613

Phone: (319) 271-6247

Email: [email protected]

Business Hours: Monday through Friday, 9am to 12pm and 2pm to 6pm

User Responsibilities

When using our website and services, you agree to:

  • Provide accurate and complete information about yourself and your health history
  • Keep your appointment times or provide adequate notice for cancellations (minimum 24 hours)
  • Follow care instructions provided by our healthcare professionals
  • Pay for services rendered according to your payment agreement
  • Not use our website for any unlawful purpose
  • Not attempt to gain unauthorized access to any portion of our website or systems
  • Update your contact information if it changes

Limitation of Liability

To the fullest extent permitted by applicable law:

  • The Practice shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services
  • Our total liability for any claims arising from these Terms shall not exceed the amount you paid for services in the twelve (12) months preceding the claim
  • We are not liable for any health outcomes resulting from your decision to follow or not follow care recommendations
  • We are not responsible for technical failures, including but not limited to website downtime, SMS delivery failures, or data transmission errors

Disclaimer of Warranties

Our website and online services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy or completeness of website content.

While we strive to provide accurate health information on our website, such information is for general educational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider for specific health concerns.

Indemnification

You agree to indemnify, defend, and hold harmless Troyer Specific Chiropractic, Inc., its owners, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of our website or services, your violation of these Terms, your violation of any rights of a third party, or any content you submit or transmit through our website.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of our services shall be resolved in the state or federal courts located in Black Hawk County, Iowa, and you consent to the personal jurisdiction of such courts.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

Link to Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including information collected through SMS communications.

Please review our Privacy Policy for complete details on our data practices, including our mobile information sharing statement and SMS opt-in details.